Version 2026-07-22
These terms govern the use of Volkom Mesh (vmesh.volkom.ai), the agent telemetry and governance platform operated by Volkom. By creating an account you accept them. If you signed a managed service agreement (agent monitoring or building), that agreement complements — and where they conflict, prevails over — these terms.
Volkom Mesh receives telemetry from your software agents and shows it in a portal: runs, errors, business indicators and alerts. You connect your agents through the API using keys you manage from your portal.
We do not access your infrastructure or your systems: we only process the data your agents send us.
Accounts are created with a verified email. You are responsible for keeping your API keys and your team's sessions secret, and for any use made with them.
The trial lasts 14 days, allows up to 10 agents and requires no card. When it expires, new agent registration is blocked until you move to a paid plan; your data is not deleted.
Current plans and their USD prices are published at vmesh.volkom.ai. Each plan's limits (agents, events, retention) are shown in your portal.
We may adjust prices with at least 30 days' notice; the new price applies from the following period. Custom agreements are made in writing.
On a paid plan, we issue one invoice per calendar month. The invoice is available in the Billing section of your portal, with a downloadable PDF, and is payable upon issuance.
The invoice is calculated from the usage recorded by the platform during the period: your plan and, where applicable, agents with per-agent pricing. That record (metering) is the source of truth for billing.
You are only charged if you used the platform: if your account had no active agents during a period (none sent telemetry), that period is not invoiced.
Payment is made by bank transfer or through the payment link available in your portal, within the term stated on the invoice (30 days from issuance unless otherwise agreed).
If you find an error on an invoice, write to admin@volkom.ai within 10 days of issuance. After that period without a written objection, the invoice is deemed accepted.
If an invoice remains unpaid 15 days after its due date, we may suspend portal access and telemetry ingestion until it is settled. Suspension does not delete your data or cancel the debt.
The telemetry your agents send is yours. We use it solely to operate the service: showing it to you, computing alerts and computing your invoices.
You can export your data from the portal at any time. If you close your account, we delete it within the following 30 days (or sooner, on request).
The service is provided “as is”, on a reasonable best-effort basis and without an availability commitment (SLA), unless agreed in a separate contract.
Volkom Mesh is an observation tool: decisions you make with the information in the portal are your own.
You can cancel at any time by writing to admin@volkom.ai. The current period is invoiced in full; there are no penalties or minimum term.
We may terminate the service with 30 days' notice, or immediately in case of abusive or illegal use of the platform.
We may update these terms. If a change is material, we will notify you by email or through the portal 30 days in advance. Continuing to use the service after that date means accepting the new version.
Volkom · admin@volkom.ai. These terms are governed by the laws of Argentina, unless otherwise agreed in writing.